Leading with Empathy 8 Sections24 Lessons8 Quizzes5 Hours
Curriculum
- 8 Sections
- 24 Lessons
- 5 Hours
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- Foundations of Empathy at Work4 ItemsDefine empathy as accurate understanding in action. Learn the difference between empathy, agreement, and approval and why it matters for results.
- Listening Skills and Perspective Taking4 ItemsPractice reflective listening and perspective mapping so people feel seen. Use short prompts that uncover the real concern.
- Emotional Literacy and Self-Management4 ItemsName feelings accurately, regulate in the moment, and choose responses that keep trust intact while moving work forward.
- Psychological Safety and Trust4 ItemsBuild safety with small signals: fair airtime, curiosity before judgment, and clear repair when you miss. Pilot a team safety charter.
- Empathic Communication in Conflict4 ItemsLower heat without losing truth. Use intent statements, neutral summaries, and fair next steps that preserve dignity.
- Inclusive Collaboration across Cultures4 ItemsAdapt tone, cadence, and turn-taking. Design meetings where different styles contribute, and decisions still land.
- Empathy in Decisions and Data4 ItemsPair metrics with stakeholder narratives. Weigh tradeoffs with care and communicate the “why” so people commit.
- Personal Practices and Manager Routines4 ItemsBuild weekly reflection, one-on-one habits, and small rituals that keep empathy alive when time is tight.
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