Curriculum
- 8 Sections
- 24 Lessons
- 5 Hours
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- Mindset and Principles4 ItemsShift from winning arguments to creating outcomes. Set simple rules for candor with care.
- Prepare the Conversation4 ItemsDefine the purpose, gather facts, and choose the right time and channel.
- Feedback That Lands4 ItemsUse simple frameworks to be specific, fair, and actionable.
- In-the-Moment Skills4 ItemsListen, label emotions, and de-escalate while keeping momentum.
- Hard Topics: Performance, Pay, Policy4 ItemsStructure talks on missed commitments, compensation, and policy breaches.
- Remote and Cross-Cultural Nuance4 ItemsAdapt for video, chat, and different norms for directness and time.
- Repair and Follow-Through4 ItemsCapture agreements, assign owners, and rebuild trust after conflict.
- Practice Drills and Scripts4 ItemsRun short reps with ready-to-use phrases for common scenarios.
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