Leading Through Conflict

Leading Through Conflict: for leaders managing people and teams

Leading through conflict course gives you plain-language tools to address tough topics while protecting relationships and results. You’ll learn to give constructive feedback without friction, communicate bad news with care and clarity, and maintain trust as you resolve issues. Each section offers short scripts, simple structures, and realistic examples that work in person, on video, and across time zones.

• 🧭 Clarity first: define the single-sentence purpose so both sides know why the conversation matters.
• 🤝 Respect plus truth: balance candor with care to keep dignity intact.
• 🧱 De-escalation moves: pause, paraphrase, and redirect without losing the point.
• 🧩 Frameworks that travel: SBI for feedback, CARE for coaching, RAR for Q&A.

Takeaways: ready-to-use scripts for performance, pay, scope, and behavior issues; a checklist for remote and cross-cultural contexts; and a follow-through plan that turns hard talks into progress.