Return & Refund Policy (The Skill Bridge)
Effective Date: 17 February 2026
Website: The Skill Bridge (“SkillBridge”, “we”, “us”, “our”)
Customer / Learner: (“you”, “your”)
This Return & Refund Policy explains when you may request a refund, how eligibility is determined, and how refunds (if approved) are processed. By purchasing any course, coaching, or service on SkillBridge, you agree to this policy.
1) What this policy covers
This policy applies to purchases made directly on SkillBridge, including:
Digital Courses (self-paced / LMS-based)
Live Services / One-time Services, including:
Life coaching sessions
Mock interviews
1:1 mentoring
Any consultation, advisory, or “done-with-you” service
Bundles (if a bundle contains a course + a service, each component follows the rules below)
2) Important definitions (how we determine eligibility)
To keep this policy clear and enforceable, we use the following definitions:
A) “Lesson Access”
A lesson is considered accessed/opened if your account triggers any system event that indicates you opened the lesson page or started consuming the content (for example: opening the lesson page, clicking “Start/Continue”, marking progress, or any comparable tracking event available in the platform).
B) “Second Lesson Opened”
“Second Lesson” refers to the second lesson in the course sequence (as arranged inside the course curriculum).
If you have opened the second lesson, the course is considered “consumed beyond the initial trial,” and the purchase becomes non-refundable.
C) “Service”
A “service” includes any offering that is scheduled, delivered live, customized, time-based, or dependent on facilitator availability (even if delivered online). This includes life coaching and mock interviews.
3) Refund eligibility (Courses)
✅ Refunds are allowed ONLY if:
The purchase is for a digital course, and
You have NOT opened/accessed the second lesson, and
The refund request is submitted within the Refund Window (see Section 5), and
The purchase was made directly through SkillBridge, and your payment is successfully verified.
If all the above are satisfied, we will process a refund as per the rules in this policy.
4) No-refund items (Services)
❌ No refunds for Life Coaching / Mock Interviews / One-time Services
All service purchases are non-refundable, including (but not limited to):
Life coaching (single session or packages)
Mock interviews
1:1 mentoring / advisory calls
Any one-time payment service or scheduled professional service
Why? These offerings reserve time, preparation effort, and capacity. Once purchased, the slot/commitment is considered allocated.
If you cannot attend a scheduled service, you may be eligible for rescheduling under our scheduling terms (if applicable), but not a refund.
5) Refund window (time limit)
To keep the process fair and consistent, refund requests for eligible courses must be submitted within:
7 calendar days from the date and time of purchase.
Requests submitted after 7 days are not eligible, even if the second lesson has not been opened.
6) Situations where refunds will NOT be granted (Courses)
Even for courses, refunds will not be granted in the following situations:
Second lesson opened/accessed (the core rule)
Request submitted after the refund window (7 days)
Purchase made through a third-party marketplace (refund rules of that platform apply)
Account sharing or suspicious usage patterns (multiple IPs/devices indicating non-personal use)
Chargebacks or payment disputes raised directly with your bank before contacting us
Claim of “course not helpful” after opening the second lesson (the policy is consumption-based, not outcome-based)
Technical issues caused by:
your device limitations,
your internet connection,
browser incompatibility,
or your inability to access email/account due to personal settings
(We will help troubleshoot, but this is not a refund basis if the second lesson has been opened.)
7) How to request a refund
To request a refund (course purchases only, subject to eligibility), email us with:
Full name used at checkout
Email address used for your SkillBridge account
Order ID / transaction reference
Course name
Reason for request (optional, but helpful)
Support Email: support@theskillbridge.co.in (or your official support email)
We may request additional verification to confirm the purchase and lesson access status.
8) Verification and decision process
Refund eligibility is determined by system activity logs and course progress markers, including whether the second lesson was opened.
If your activity shows the second lesson was opened, the refund will be declined.
9) Refund method and processing timelines
If approved:
Refunds are issued back to the original payment method used at checkout.
Processing time depends on the payment provider and your bank.
Typically, it may take 5–10 business days to reflect in your account (varies by bank/payment rail).
Any payment gateway convenience fees or non-recoverable processing charges (if applicable) may be deducted where permitted by the provider’s policies.
10) Access after refund approval
Once a refund is approved:
Your access to the refunded course may be revoked, and
Any included bonuses, downloads, or member-only resources linked to that purchase may be disabled.
11) Abuse prevention
SkillBridge reserves the right to deny refunds if we detect patterns of abuse, including repeated purchases and refund requests, or attempts to consume substantial parts of the course without payment.
12) Changes to this policy
We may update this Return & Refund Policy from time to time. The version applicable to you is the one in effect on the date of your purchase.
13) Contact
For questions about this policy or your purchase, contact:
The Skill Bridge Support
Email: support@theskillbridge.co.in (replace if you use a different official address)
