Leading Through Conflict

Leading Through Conflict is a practical leadership course for managers who want to handle tough conversations with confidence. Conflict is normal at work. However, avoiding it creates damage. So this course helps you protect trust while you stay direct and clear.

Many leaders delay hard talks because they fear tension. As a result, small issues turn into big ones. Misunderstandings grow. Then team energy drops. Therefore, you will learn how to step in early and guide the conversation back to progress.

First, you will learn how to prepare. In other words, you will walk in with facts, intent, and a clear outcome. Next, you will learn how to open the conversation with the right tone. For example, you will use a one sentence purpose that reduces defensiveness. In addition, you will practice language that stays firm while still sounding human.

What you will learn

• First, prepare for difficult conversations using a quick checklist
• Next, start with clarity and intent, so the discussion stays focused
• Then, give feedback using SBI, therefore keeping it specific and fair
• In addition, coach with CARE, so behavior shifts without blame
• Moreover, handle pushback using RAR, while asking smarter questions
• However, when tension rises, use pausing and paraphrasing to de escalate
• Finally, close with clear actions, owners, and timelines, so follow through happens

Real scenarios power the practice. For example, you will cover performance, behavior, scope, and priority conflicts. In addition, remote and cross cultural conversations are included. By the end, you will have scripts you can use the same day. More importantly, you will have a repeatable method you can teach your team.