Mastering the Art of Listening

Mastering the Art of Listening: for managers and leaders

Mastering the Art of Listening gives managers and leaders practical habits to understand people, make better decisions, and build trust. You will learn to quiet mental noise, read what is said and what is not, and respond in ways that move work forward. The course blends simple techniques with realistic scripts so you can use them in 1:1s, team meetings, performance reviews, and cross-functional debates.

• 👂 Deep attention: focus on the speaker, capture facts and feelings, and reduce interruptions.
• 🧭 Clarity in the moment: paraphrase, ask clean questions, and check understanding before decisions.
• 🤝 Trust and respect: listen in ways that protect dignity while keeping standards high.

What you will be able to do: run better 1:1s, surface hidden risks earlier, handle tough feedback conversations, and turn listening into action. Use the templates to open meetings, probe gently, agree on next steps, and follow up with crisp notes.