Curriculum
- 8 Sections
- 24 Lessons
- 5 Hours
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- Mindset and PrinciplesShift from winning arguments to creating outcomes. Set simple rules for candor with care.4
- Prepare the ConversationDefine the purpose, gather facts, and choose the right time and channel.4
- Feedback That LandsUse simple frameworks to be specific, fair, and actionable.4
- In-the-Moment SkillsListen, label emotions, and de-escalate while keeping momentum.4
- Hard Topics: Performance, Pay, PolicyStructure talks on missed commitments, compensation, and policy breaches.4
- Remote and Cross-Cultural NuanceAdapt for video, chat, and different norms for directness and time.4
- Repair and Follow-ThroughCapture agreements, assign owners, and rebuild trust after conflict.4
- Practice Drills and ScriptsRun short reps with ready-to-use phrases for common scenarios.4
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